FAQs, Shipping and Returns

Frequently asked questions...

Are you open to the public?

Yes, we are open from 8 to 5pm every weekday. You are welcome to come and check out our retail area (a green fenced off area next to the carpark) at 75 Boys Road, Rangiora or you can do click & collect online to have your order ready when you arrive.

Can I collect my order?

Yes, we are open to the public, Monday to Friday, 8-5pm. There is also the option to click and collect your order online. Please allow 24hours from when you order, this will give us enough time to have it ready for collection.

Do you do design?

No, we do not do any form of design. We leave that to the other professionals😊

Do you do the install/planting?

We are able to quote for basic plant install, however for more advanced landscaping we highly recommend using professional landscapers.

Do you supply garden tools etc?

No, we just stock plants and biodegradable plant guards which you can check out on this link: Earth to Earth

Do you accept returns?

Please scroll down to see the paragraph about returns, below.

I received the incorrect item, what do I do?

Please get in touch with us via email or phone, explain the issue and we will help sort it out. In this situation we would generally arrange for a return of the incorrect plants at our end and get the correct ones sent out for you.

Email: admin@riversidehort.co.nz
Phone: 0800 400 454

I was over-supplied or short-supplied part of my order, what do I do?

Firstly, get in touch with us via email or phone so we can help you out. Then we will decide whether it is worth getting the over-supplied ones back and arrange return shipping accordingly.

If you were under-supplied, please let us know and we will have the balance sent out for you.

Email: admin@riversidehort.co.nz
Phone: 0800 400 454

I have a billing issue, what do I do ?

Please get in touch with us to explain the issue and we will sort a solution as required.

Email: admin@riversidehort.co.nz
Phone: 0800 400 454

The plant I want isn't online, any chance you may have it?

Also... please note that being a wholesale nursery, we are set up to supply superior plant at great prices and means that all our prices are shown as excluding GST.

How Shipping Works

Here at Riverside, we know it’s important for you to receive your orders quickly. Currently we do next day dispatch on all smaller orders. Our courier company then takes around 2-3 days for delivery nation-wide (allow an extra 48hours for rural delivery). If your order is too large to go with our standard courier, we will be in touch with freight options. Most likely we will be able to arrange freight to the site of your planting or we can get the shipment delivered to a freight depot for your collection.

Freight and handling cost: Freight price is automatically calculated at the checkout online; it considers where the item is being delivered to and how bulky the items are. We currently have a minimum freight charge of $20 on all orders, this may seem high, but plants are a little more complex to ship as the are often fragile and are also perishable so need to be delivered quickly. If you have any queries in regards to shipping, please get in touch and we will see how we can help you out.

Click&Collect: We also have the option to click & collect from the nursery. Please allow 24hours from when you place your order, this will give us enough time to have it right ready for collection.  

Returns / Damages

Riverside is passionate about supplying and delivering plants that fully satisfy our customers. We strive to ensure we pack your plants in such a way that they do not get damaged in transit. However, occasionally damage can occur in transit.

If you are unhappy with plant/s that you have received, please notify us within 10 days of delivery and let us know what the issue is with the item/s. If it is a viable reason, then we will be happy to offer a replacement or refund (you choose) and we will have that processed within 5 working days. If a replacement is unavailable (i.e. out of stock), then we will process full refund for the unsatisfactory product.  The refund will include the cost of the plant/s and any associated freight charges for that part of the shipment.

We do not accept returns in the following situations:

  1. If the plant/s is damaged after delivery.
  2. If the customer changes their mind.
  3. And if Riverside is not notified within 10 working days of the damaged